Refund policy

Return & Refund Policy

Overview
You have 14 days from the date you receive your item to request a return. After 14 days, we cannot accept returns or exchanges on a diffuser unless it is faulty.

Eligibility
To be eligible for a return, your item must be in the same condition you received it: unused, with any tags attached, and in its original packaging. Proof of purchase is required.

How to start a return
Email us at info@sandalbloom.com to request a return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without a return first being requested and accepted will not be accepted.

Return shipping costs
Unless your item is faulty, damaged, or incorrect, you are responsible for the cost of returning it to us. If we provide you with a return shipping label, its cost will be deducted from your refund. If you arrange your own return, we recommend a tracked service, as we cannot be responsible for items lost in transit back to us.

Damaged, faulty or incorrect items
Please inspect your order on delivery and contact us immediately if your item is defective, damaged, or incorrect so we can put it right. In these cases, we will cover the cost of the return. This does not affect your statutory rights in relation to faulty goods.

Fragrance oils
For health and hygiene reasons, fragrance oils are supplied sealed and cannot be returned or refunded once the seal has been broken. This does not affect your right to a refund or replacement if an oil arrives damaged.

Used items and diminished value
You are welcome to handle and inspect your item as you would in a shop. If an item has been used beyond what is necessary to establish its nature and function, and this reduces its resale value, we may make a proportionate deduction from your refund to reflect that loss.

Where a diffuser is supplied with a free oil and both have been used, the item can no longer be resold as new. In these cases, a deduction of £25.00 plus 30% of the purchase price will be applied to your refund to reflect the diminished value of the goods.

Non-returnable items
The following cannot be returned: perishable goods, custom or personalised products, hazardous materials, flammable liquids or gases, opened fragrance oils, and gift cards. If you're unsure whether your item can be returned, please contact us.

Exchanges
The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Cancellation rights (online orders)
If you bought from us online, you have the right to cancel your order within 14 days of receiving it, for any reason. To cancel, email info@sandalbloom.com within that period. Items must then be returned in line with this policy. Return shipping costs are your responsibility, and your refund may be reduced for any diminished value where goods have been used beyond reasonable inspection.

Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days, less any return shipping costs and any deduction for diminished value where applicable. Your bank or card provider may take additional time to process it.

If more than 14 business days have passed since we approved your return and you haven't received your refund, please contact us at info@sandalbloom.com.

Contact us
Registered address: 100 Greenfield Road, London, England E1 1EJ, United Kingdom
Email: info@sandalbloom.com
Phone / WhatsApp: +44 7904 956615
Support hours: Monday to Friday, 8:00 am – 6:00 pm